FAQ

Frequently Asked Questions

Where does Dozii ship?
We currently ship to Serbia and countries in the European Union.

How long does delivery take?
Estimated delivery is 5–15 business days for the European Union and 7–20 business days for Serbia, after 1–3 business days of order processing. Delivery times are estimates and may be affected by carriers, customs, weather or peak periods.

Will I receive tracking?
Yes. When your order ships, tracking details are sent to the email address used at checkout.

What if my order is damaged or does not arrive?
Contact us with your order number and, for damaged items, clear photos. After review, we will provide a replacement or refund in accordance with our store policies.

How do I request a return?
Contact support by email before sending anything back. We do not publish a fixed return address. If your return is approved, we will send the correct return instructions and address by email. Unapproved returns may not be accepted.

How long do I have to request a return?
You may request a return within 30 days of receiving your order. Customers in the European Union also have the applicable 14-day right of withdrawal. See our Return and Refund Policy for full conditions.

How can I pay?
PayPal is the primary payment method. Any other available option will be shown securely at checkout.

How can I contact Dozii?
Use our Contact page and include your order number for faster support. You can also email support@doziistore.com.