Refund policy

Return and Refund Policy

You may request a return within 30 days after receiving your order.

Before sending anything back

You must contact Dozii support by email before returning a product. We do not currently publish a fixed return address. If your return is approved, we will provide the correct return instructions and address by email. Items sent without prior approval may not be accepted.

Return eligibility

To be eligible, the item must be unused, in the same condition in which it was received, with original packaging and proof of purchase. We may request photos or other information to evaluate the request.

Damaged, incorrect or undelivered orders

Inspect your order when it arrives. If an item is damaged, defective or incorrect, or if the order does not arrive, contact us with your order number and relevant evidence. After review, Dozii will offer a replacement or refund in accordance with this policy.

European Union right of withdrawal

If an order is delivered in the European Union, you have the right to withdraw from the purchase within 14 days, subject to applicable law. The item must be unused, in its original condition and packaging, with proof of purchase. This does not limit any mandatory consumer rights.

Refunds

We will notify you after reviewing or receiving the returned item. If approved, the refund will be issued to the original payment method within 10 business days. Your payment provider may need additional time to process it.

For any return or refund request, contact us through the Contact page or at support@doziistore.com.